DELIVERY

Packaging, despatch and prompt delivery of your order is very important to us and every effort is made to create and despatch your gift as soon as possible. We use Royal Mail 1st class post for most of our small items and either Parcel Force or City Link for our larger items .

In the unfortunate event of your order sustaining damage during transit we would urge you to check the packaging for damage or even unpack the item, before signing any paperwork, and if there is any obvious external damage to our packaging please note this on the relevant documentation when signing. Should your item be damaged please contact us directly either via e-mail or telephone and we will endeavour to rectify the situation as soon as possible. Digital photos of the damage or broken items are very useful and could be emailed to us if possible.

Please be assured of our best attention at all stages of the fulfillment of your order from creation of your gift through to you receiving it in perfect condition.

Obviously, if you elect to come in to our shop in North Walsham, Norfolk, to collect your goods in person we will refund your delivery charges in full on any order.